Terms of Service

1. Agreement to Terms

By accessing our website or using our services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree, you must not use our services.

2. Services Provided

M&U IT Support provides IT support, consulting, web development, and related technical services.

• Managed IT support and troubleshooting
• Website design and development
• System setup, maintenance, and optimization
• Technical consulting and digital solutions

All services are provided on a professional, best-effort basis unless otherwise agreed in writing.

3. Client Responsibilities

• Provide accurate and complete information
• Maintain backups of all data and systems
• Ensure proper authorization for system access
• Comply with applicable laws and regulations

You are solely responsible for maintaining backups of your data. We are not responsible for data loss unless caused by proven gross negligence.

5. Payment Terms

• All fees must be paid as agreed in invoices or contracts
• Late payments may result in service suspension
• All payments are non-refundable unless otherwise stated
• You are responsible for all applicable taxes

6. Intellectual Property

All materials, content, and intellectual property provided by M&U IT Support remain our property unless otherwise agreed in writing.

Upon full payment, clients may receive rights to deliverables as specified in project agreements.

7. Service Disclaimer

All services are provided “as is” and “as available.” We do not guarantee uninterrupted, error-free, or completely secure services.

8. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for indirect, incidental, or consequential damages
• We are not responsible for data loss, downtime, or third-party failures
• Our total liability shall not exceed the amount paid for services

9. Indemnification

You agree to indemnify and hold harmless M&U IT Support from any claims, damages, or liabilities arising from your use of our services or violation of these Terms.

10. Termination

We reserve the right to suspend or terminate services at any time if these Terms are violated or if necessary to protect our business or systems.

11. Governing Law

These Terms are governed by the laws of the Commonwealth of Virginia. Any disputes shall be resolved in the courts located within Virginia.

12. Changes to Terms

We may update these Terms at any time. Continued use of our services constitutes acceptance of the updated Terms.