Legal

Privacy Policy

Last Updated: March 25, 2026

1. Introduction

M&U IT Support (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, use our services, or interact with us.

We operate in the United States, with our principal place of business in Virginia, and comply with applicable privacy laws, including the Virginia Consumer Data Protection Act (VCDPA).

By using our services, you agree to this Privacy Policy.

2. Scope of This Policy

This Privacy Policy applies to the following:

  • Website visitors
  • Clients and prospective clients
  • Users of our IT support, consulting, and digital services

3. Information We Collect

We may collect the following categories of personal data:

Identity Data

  • First and last name
  • Business name or identifier

Contact Data

  • Email address
  • Phone number
  • Billing and service address

Technical Data

  • IP address
  • Browser type and version
  • Device and operating system
  • Location and time zone

Usage Data

  • Website interactions
  • Pages visited
  • Session duration

Business & Service Data

  • Information required to deliver IT services
  • System access data when authorized
  • Support communications and service logs

4. How We Use Your Information

  • Deliver IT support and technical services
  • Manage client relationships and communications
  • Process billing and transactions
  • Improve website performance and user experience
  • Maintain security and prevent fraud
  • Comply with legal obligations

5. Legal Basis for Processing

  • Contractual necessity – to deliver agreed services
  • Legitimate business interests – to improve services and maintain security
  • Legal obligations – to comply with applicable laws and regulations
  • Consent – where required or appropriate

6. Data Access in IT Services

As an IT service provider, we may access client systems, networks, or data only when necessary to perform authorized services.

We commit to the following:

  • Access is limited, controlled, and authorized
  • Client data is used only for service delivery
  • Confidentiality and security standards are maintained
  • We do not sell, misuse, or unlawfully share client data

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enable essential website functionality
  • Analyze traffic and usage patterns
  • Improve user experience

You can manage cookie settings through your browser preferences. Disabling cookies may affect certain website features.

8. Data Sharing & Third Parties

We may share data with trusted service providers, including:

  • Cloud infrastructure providers
  • Payment processors
  • Analytics services
  • CRM and communication tools

All third parties are expected to protect your data and use it only for authorized business purposes.

We do not sell personal data.

9. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including delivering services, maintaining records, and complying with legal, tax, or regulatory requirements.

When personal data is no longer needed, we securely delete or anonymize it where appropriate.

10. Data Security

We implement appropriate technical and organizational security measures, including:

  • Secure storage and encryption
  • Access controls and authentication procedures
  • System monitoring and threat detection
  • Regular security reviews and improvements

11. Data Breach Response

In the event of a data breach affecting personal data, we will investigate the incident, take reasonable steps to contain and remediate it, and notify affected individuals or authorities when required by applicable law.

12. Your Privacy Rights (Virginia Residents – VCDPA)

If you are a Virginia resident, you may have the right to:

  • Access your personal data
  • Correct inaccuracies in your personal data
  • Delete your personal data
  • Obtain a copy of your data
  • Opt out of targeted advertising
  • Opt out of the sale of personal data
  • Opt out of certain profiling activities

To exercise your rights, please contact us using the contact information provided below.

13. Additional U.S. Privacy Rights

Depending on your state of residence, you may have additional privacy rights under applicable U.S. privacy laws. We will honor valid requests in accordance with those laws where applicable.

14. Children’s Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal data from children.

15. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third-party sites.

16. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or operational needs.

Any updates will be posted on this page with a revised “Last Updated” date.

17. Contact Us

If you have any questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:

M&U IT Support

Email: privacy@mandusupport.com

Address: 451 Swann Avenue, Alexandria VA 22301